It's simple. Once you have confirmed that you are 21 years or older, you will enter the site and begin browsing. You can search for specific items by typing a key word or item number into the text box and clicking on "search." Or you can do an advanced search, which allows you to browse by category, by brand, or by catalog item number. Click on the item you are interested in, choose a size and quantity, and then click the "add to basket" button. You can remove products from your basket by simply clicking the "remove" button for that line item. Always click the Update button after making any changes. For check out, we will need your first and last names, phone number, billing and shipping addresses, e-mail address (to contact you about your order), and credit card information. All of the information you provide to us is private and secure. There is a list of frequently asked questions at the bottom of each ordering page to assist you with your order. Remember that your package will have to be signed for by someone 21 years or older at the time of delivery. How do I know for sure that you've received my order? You will receive an e-mail confirmation detailing your order information. If you have not received an e-mail confirmation within 24 hours of placing your order, please call us at 1-800-443-8242. (9-5 Mountain Standard Time - Monday-Saturday) Is my personal information secure and private? Absolutely! Your security and privacy are very important to us. Using Secure Socket Layer (SSL) security software, we encrypt your personal information -- including your name, address, and credit card number -- when you transmit to us over the Internet. We use the best software available today to ensure your security. Please note that e-mail is not encrypted and is not a secure means for transmitting credit card information. We are committed to your privacy and take this responsibility seriously. The information you provide to us makes your shopping easier by guaranteeing the accuracy of your order as well as ensuring the ease of future orders by storing your personal data. We will never share your e-mail address with anyone outside of our company. We will only use your phone number to contact you regarding an order. We do not sell any information you have provided about yourself with anyone. To maximize our database, we do on occasion share information with database modeling services. If at any time you would like us to delete your information from our database, contact us at 1-800-443-8242. Are all of your products available online? No. Our Web site contains a sampling of the merchandise we carry at the Coors and Company gift store located at the Coors Brewing Company in Golden, Colorado. If you can't find what you are looking for, give us a call at 1-800-443-8242. We would love to try to find your special request. What do I do if I have a problem with my order? If you are having difficulty with an online order or need help, you can contact us via e-mail at coorsandco@coorsglobal.com or give us a call at 1-800-443-8242. Our hours of business are Monday through Saturday, 9 a.m. to 5 p.m. Mountain Standard Time. How do I return or exchange something that I've bought online? If you would like to exchange an item you've purchased on-line, mail the item back to Coors and Company, BC220, P.O. Box 4030, Golden, Colorado, 80401. Include a note in the box indicating what you need us to do. We will mail you a replacement item at half the normal shipping rate. If you are returning an item, mail the item back to us at the above address. Please include your receipt or invoice. We will reimburse you for the item in the manner you paid for it less shipping. When will my order be delivered? Please allow 2 to 3 weeks for delivery in the continental US. Orders normally ship from our brewery store in Golden, Colorado, within three business days after receipt. We will notify you promptly of any delay. Some items may be drop-shipped separately. In the continental U.S., orders are generally shipped UPS standard ground or by USPS Priority mail. Express second-day air service is available for an ADDITIONAL amount above the normal shipping charges on most items. Please look under shipping for rates. Please note that we are not responsible for acts of Mother Nature or delays that are directly related to UPS or USPS. What is the difference between the billing address and the shipping address? The billing address is the address associated with your credit card - it is used to verify your credit card information. The shipping address is where you want your items delivered. This can be the same as your billing address or different. The billing address must match the address that your credit card company has on file. Why do you require an adult signature at the time of delivery? At Coors and Company, when it comes to drinking, we believe 21 means 21. Our products feature beer logos and are intended for adults of legal drinking age. We do our best to ensure our merchandise does not get into the hands of minors by requesting an adult signature at the time of delivery. If you are not going to be home at the time of delivery, we encourage you to ship your package to your place of business. I can't remember my password. What should I do? If you forgot your password, please contact us by email (coorsandco@coorsglobal.com) or call us at 1-800-443-8242 during normal business hours. (9-5 Mountain Standard Time) Can I place International orders online? At this time we can only accept orders electronically from the United States. If you would like to place an order and you do not live in the United States, please call us directly at 1-800-443-8242. You can also print out your completed order form and fax it to us at (303) 277-2649 or email it to us at coorsandco@coorsglobal.com. Shipping charges will be assessed for your order upon its receipt. You will be notified by e-mail, fax or sometimes telephone of the charges and, upon your approval, the order will be processed. Which methods of payment do you accept? In order to process your electronic order you must include your credit card number. Coors and Company accepts Visa®, American Express®, Master Card®, and Discover®. If you would like to pay by check or money order, please print out your completed order form and mail it along with your payment (in US dollars) to: Coors and Company BC220 P.O. Box 4030 Golden, Colorado 80401 Your order will not be processed without payment. We cannot process your check or money order without your current phone number. How do I contact Coors Brewing Company with questions or comments? Do you have a question or comment regarding a Coors product or about Coors Brewing Company? Contact the Coors Information Center at 1-800-642-6116 or e-mail them at consumers@coors.com. They would love to hear from you! What if my merchandise arrives damaged? If it was shipped UPS, call the UPS help line at 1-800-742-5877 (1-800-pickups). A UPS customer service representative will ask for the tracking number on the front of the shipping label. They will issue a claim number. You may then notify Coors and Company or UPS will notify Coors and Company of the claim number, at which time we will ship a replacement item to you. You will need to keep the damaged merchandise and packaging for at least ten days for UPS inspection. If your package was shipped USPS Priority mail, you will need to bring the entire package to your local post office and follow their instructions. back to top MEMBERSHIP BENEFITS Order Tracking When you sign up as a member, the Coors and Company online store will automatically record your purchases. So, if you would like to review previous purchases from Coors and Company, just visit the service section of the site. Easy Checkout When we store your billing and shipping information, it makes your checkout even easier. Though you still have to provide your credit card number each time -- Coors and Company does not store this number -- one click of the button quickly fills out your shipment information. So signing in is a good idea for registered members, because it gives you access to your personal information and purchase history. E-Mail Confirmation of Order Shipment For your convenience, you will receive an e-mail confirmation on the day your order ships from our warehouse. Please be sure that you give us a correct and updated email address. Newsletter Members receive special periodic newsletters with information on sweepstakes, promotions, and new merchandise and general news about what is going on at www.coorsandco.com. To opt out from receiving our newsletters, you can unsubscribe by following the instructions printed on the newsletter. You can send an e-mail to us with unsubscribe or remove in the subject line or send your request by mail to: Coors and Company BC220 P.O. Box 4030 Golden, Colorado 80401 Member Privacy and Security We at Coors and Company realize that privacy and security are important to you. The information you provide to us makes your shopping easier by guaranteeing the accuracy of your order as well as ensuring the ease of future orders by storing your personal data. We will only use your phone number to contact you regarding an order. We do not share or sell any information you have provided about yourself. If at any time you would like us to delete your information from our database, feel free to contact us at 1-800-443-8242. Our phone hours are Monday-Saturday from 9-5 Mountain Standard Time. Credit Card Security Coors and Company's secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. SSL encrypts all of your personal information including your credit card number, name, and address, so that it cannot be read as the information travels over the Internet. back to top ORDERING INFORMATION Finding Products and Ordering Online Once you have confirmed that you are 21 years or older, you will enter the site and begin browsing. You can search for specific items by typing a key word or item number into the text box and clicking on "search." Or you can do an advanced search, which allows you to browse by category or by brand. Click on the item you are interested in, choose a size and quantity, and then click the "add to basket" button. You can remove products from your basket by simply clicking the "remove" button for that line item. Always click on the Update button after making any changes. For check out, we will need your first and last names, phone number, billing and shipping addresses (NO PO BOXES PLEASE), e-mail address (to contact you about your order), and credit card information. All of the information you provide to us is private and secure. There is a list of frequently asked questions at the bottom of each ordering page to assist you with your order. Ordering by Phone Call toll-free for fastest service 1-800-443-8242. Hours: 9 a.m. - 5 p.m., Mountain Standard Time, Monday--Saturday. Please have your credit card ready and your order form completed. We accept VISA®, MasterCard®, Discover®, and American Express®. Ordering by Mail Complete the order form and mail it in an envelope along with your personal check, money order, (in US dollars) or credit card information. Please remember to include your daytime phone number and your customer keycode from the back cover mailing area if you received a catalog. We will only use your phone number if we have a problem with your order. Checks or money orders cannot be accepted without a phone number. Ordering by Fax Complete the order form as you would for a mail-in order. Send it to the FAX Order Line anytime, day or night. (303-277-2649) Credit card orders only, please. Delivery Information Orders normally ship within 72 business hours after receipt. We will notify you promptly of any delay. Some items are drop-shipped separately. Orders are shipped by UPS and require street addresses (no post office box numbers, please). EXPRESS Service -- 2nd day air -- on telephone and fax orders is available for an extra amount above normal shipping charges (not available for drop-shipped items). Please see shipping for exact rates. Orders to AK, HI, and PR are shipped via USPS or UPS. You will be notified of shipping cost options. Coors and Company Gift Certificates For those on your list who prefer to select their own gifts from our catalog, order a Coors and Company gift certificate in the amount of your choice. You may order gift certificates by mail or phone. Our full-color catalog will accompany every gift certificate ordered. Please Allow Two to Three Weeks for Delivery Merchandise at this site is available while supplies last. Offer good only in the United States. Void where prohibited. Must be 21 years of age or older to purchase any merchandise at this site. While we make every effort to ensure the accuracy of our catalog information, we reserve the right to make corrections if an error does occur. Coors products are for adults -- 21 means 21. Trademark usage by license of Coors Brewing Company, Golden, Colorado, CBC 1997, and Coors Global Properties, Inc. Back Orders We make every effort to ensure that all merchandise shown on the Coors and Company Web site is in stock. However, due to unforeseen circumstances, merchandise will sometimes be on back order. We will notify you of this at the time the order is processed, and a customer service representative will call you with a projected ship date. Returns We care about your business! We want you to be completely happy shopping with us. If for any reason you are not 100% satisfied, please feel free to return the item within six months from date of purchase. With a receipt, we will replace it, exchange it, or refund your money. If you don't find what you are looking for, call us at 1-800-443-8242 and we will try to meet your special request. Payment Methods To process your electronic order, you must include your credit card number. Coors and Company accepts VISA®, American Express®, MasterCard®, and Discover®. If you would like to pay by check or money order (US dollars only), please print out your completed order form and mail it along with your payment to: Coors and Company, BC220 P.O. Box 4030 Golden, Colorado 80401 Your order will not be processed without payment. Checks and money orders will not be accepted without your current telephone number. Shipping Because our products are intended for adults, we do require an adult signature (21 years or older) for the package at the time of delivery. If you have concerns that no one will be home during the day to receive the package, we would be happy to ship to your place of business. Packages are shipped Monday-Friday only. Orders are shipped UPS ground service. For an additional charge, we will express ship your package. Your order must be received by noon (Mountain Standard Time) in order to go out that same day. Coors And Company is not responsible for package delays due to acts of Mother Nature or delays directly related to UPS or USPS. Normal ground shipping in the continental U.S.A. is based on charge for order as follows:
• Express shipping for orders up to $80.00 add $11.00. • Express shipping for orders over $80.00 add $21.00 Orders to Alaska, Hawaii and Puerto Rico are shipped generally via insured parcel post and may require additional shipping fees. Please call for an exact quote. Remember, UPS cannot ship to post office boxes, so be sure to include your street address, including suite or apartment number, with each order. Also remember that we require a signature of someone 21 years or older at the time of delivery. The package will not be left without the signature. You could have your package delivered to a work address or to a friend, neighbor or relative (21 years or older) to avoid any problems. An incorrect or insufficient address or unauthorized address change will result in a $5.00 service fee. A returned package due to lack of signature will only be returned with payment for return freight. International Customers At this time, we can only accept orders electronically from the United States. If you would like to place an order and you do not live in the United States, please call us directly at 1-800-443-8242. You can also print out your completed order form and fax it to us at 303-277-2649 or e-mail it to us at coorsandco@coorsglobal.com. Shipping charges will be assessed for your order upon its receipt. You will be notified by e-mail or fax of the charges and, upon your approval, the order will be processed. Password Access Problems If you forget your membership password or if you experience difficulties browsing the Coors and Company site, please contact a Coors and Company representative at 1-800-443-8242 between 9 a.m. and 5 p.m. MST, Monday -- Saturday or e-mail us at any time at coorsandco@coorsglobal.com. Sales Tax We are required by law to collect applicable sales tax of 2.9% from all Colorado residents or on orders being shipped to someone here in Colorado. You are required to indicate your tax jurisdiction, either Colorado or non-Colorado resident, on your membership form. If you are a Colorado resident, sales tax will automatically be added to your order. Coors Information Center Do you have a question or comment regarding a Coors product or about Coors Brewing Company? Contact the Coors Information Center at 1-800-642-6116 or e-mail them at consumers@coors.com. They would love to hear from you! back to top |